Return & Exchange Policy

At Pash Vilas, we prioritize customer satisfaction and strive to provide the best shopping experience. If you are not entirely satisfied with your purchase, we are here to help with our comprehensive return, refund, and exchange policies.

Return Policy

Eligibility for Returns

• Items must be returned within 7 days of the purchase date.
• To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.
• Proof of purchase (order confirmation or receipt) is required for all returns.
  
  

Non-Returnable Items

• Sale items or items purchased with a discount.
• Gift cards.
  
  

How to Initiate a Return

1. Contact Us: Email us at Connect@Pashvilas.in or call us at +91-9310598305 to initiate a return.
2. Prepare Your Package: Place the item securely in its original packaging and include the proof of purchase.
3. Shipping: We will provide you with a return shipping label. Please affix it to your package and drop it off at your nearest shipping location.
   
   

Refund Policy

Processing Refunds

• Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  
  

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at Connect@Pashvilas.in.
  
  

Exchange Policy

Eligibility for Exchanges

• Exchanges are only available for items that are defective or damaged.
• If you need to exchange it for the same item, send us an email at Connect@Pashvilas.in or call us at +91-9310598305.
  
  

How to Exchange an Item

1. Contact Us: Inform us about the defective or damaged item.
2. Prepare Your Package: Place the item securely in its original packaging and include the proof of purchase.
3. Shipping: We will provide a return shipping label for you to send the item back to us. Upon receipt and inspection, we will send you a replacement item.
   
   

Shipping Returns

• You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (you received an incorrect or defective item, etc.).
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  
  

Contact Information

For any further questions or assistance, please contact us:

• Email: Connect@Pashvilas.in
• Phone: +91-9310598305
• Address: F-420, Sector 63, Noida, UP 201307
  
  

Thank you for shopping with Pash Vilas. We appreciate your business and are here to ensure your satisfaction with every purchase.